Shipping policy

At Aia, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Time

Estimated delivery times begin once your order has been dispatched.

Typical delivery estimates are:

  • United States: 5–10 Business Days

  • Canada: 6–12 Business Days

  • United Kingdom: 5–10 Business Days

  • Australia & New Zealand: 6–12 Business Days

  • Europe: 6–12 Business Days

  • Other International Destinations: 7–15 Business Days

Please note that these delivery times are estimates and may vary depending on your location, carrier operations, customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery destination and selected shipping method.

From time to time, Aia may offer free shipping promotions on qualifying orders. Any applicable shipping offers will be clearly displayed on our website.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Please allow up to 48 hours for tracking information to become available after your package has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, your order may be delayed, returned, or cancelled. Additional shipping charges may apply if a package needs to be re-shipped.

If you notice an error in your shipping address, please contact us as soon as possible before your order is dispatched.

Customs & Duties

For international orders, customs duties, import taxes, or other fees may apply depending on your country's regulations.

These charges, if applicable, are determined by your local customs authority and are the responsibility of the customer.

Lost or Delayed Packages

While we work with trusted shipping partners, delivery delays may occasionally occur due to factors beyond our control.

If your tracking information has not been updated for an extended period or you believe your package has been lost, please contact our Customer Support team and we will be happy to assist you in working with the shipping carrier.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To help us resolve your claim as quickly as possible, please provide:

  • Your order number

  • Photos of the damaged package

  • Photos of the damaged item(s)

We will review your request and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact our Customer Support team.

Aia

Website: iloveaia.com

Email: info@iloveaia.com

Phone: +1 (469) 555-0186

We are always happy to assist you and aim to respond to all inquiries within 24 business hours.